Please search our frequently asked questions further down this page before contacting us as you may very well find your answer(s) there right away! If not please complete the form below or contact us directly and tell us more about how we can help. We typically respond within 24 hours or less.
Call or txt msg +1 626 755 5999
Email: [email protected]
Soft Skill Games Frequently Asked Questions
| Category | Question | Answer |
|---|---|---|
| General Questions | Are there hidden fees? | There are no hidden fees. What we advertise is what you pay, and that’s it. |
| General Questions | Are there minimum health requirements to play the games? | It depends on which games you are playing! Use the filter "Exertion" to always and only play games that are appropriate for your level of fitness and/or that of your participants. It would be unwise for example to use games categorized as "High Energy" or "Challenging" with the frail and elderly, yet anything categorized as "Easy" and "Moderate" is safe for all. In doubt please don't do it or first consult with your preferred health professional. |
| My Accounts Questions | Can I buy an individual membership and allow multiple users to access it? | No, you cannot. Doing so would put your membership at risk of an automatic account freeze as this is a breach of agreement and our server tracks the number of individual IP addresses accessing each individual account. (Read more). Please consider one of our group memberships instead. |
| General Questions | Can I get a copy of this database on a CD or DVD? | We do not currently offer this option. |
| Technology Questions | Can I login from any computer with my username and password, or am I limited to a single computer? | You can login from any internet-enabled device. However, you can only be logged-in to one computer at a time. Our automated system monitors your logins and usage. If it appears that the system is being abused, you may be in violation of our Terms and Conditions, and your account may be reviewed for possible cancellation. |
| General Questions | Do I need any particular equipment to play the games? | A majority of the games and activities in our database do not require anything beyond a big smile and the willingness to play. For the others you will need one or more easy-to-get everyday items such as a chair, a table, a pen and a sheet of paper for each participant, masking tape, party balloons, feathers, etc. What is required - if anything - is always clearly indicated. Use the "Props" filter if you want to exclude anything that requires props from your search results (This only applies to the Play and Plan databases.) |
| Technology Questions | Do I need any particular software to use the Soft Skill Games database? | No, you do not. The only thing you need is an internet-enabled device, e.g., a smart phone, table, laptop, or computer. |
| General Questions | Do you have activities and games suitable for a virtual audience? | Yes we do, and we keep adding new ones every week! |
| Technology Questions | How are you keeping my data safe? | We respect the privacy of our users and the safety of their data is a top priority for us. Please read our privacy policy. |
| General Questions | How long have you been in business? | Technically that would be 2005. Our first major project was the American School of Laughter Yoga which played a major role in introducing this technique in North America and other countries. This led us to create The Laughter Consultants in 2010, and the Laughter Online University in 2012. You can read more about our other company projects here. |
| My Accounts Questions | I forgot my login details/password. How do I login? | Look for the link "Forgot password?" at the bottom of the login box. Enter your email address and a new password will automatically be sent to you. |
| My Accounts Questions | I need help! How do I contact you? | We’re sorry that you’re experiencing a problem. If your question has not been answered in our FAQs please contact us right away. In most cases, we will respond within 12-24 hours, often sooner. |
| Technology Questions | Is internet access always required? | At this moment in time, yes it is. |
| General Questions | Is your site reliable? Is it safe to supply my credit card online? | The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on to our bank in order to be processed as required. We do NOT store credit card information on our server. We follow generally accepted industry standards (firewalls and other security measures) to protect the personal information submitted to us, both during transmission and once we receive it. Read more. |
| Technology Questions | What device does your memberships run on? What about iPhone, iPad, or Android devices? | Our website works on any internet-enabled device. |
| General Questions | What do you do with my contact information? | We will not sell your contact information to any third party and will only use your contact information to reach out about account. If you choose to opt into marketing emails, we will send occasional emails about what we are up to. You can choose to opt-out at any time in your account. Read more. |
| General Questions | What is your refund policy? | All our memberships come with a full money back guarantee, within the following parameters:
To get your refund simply contact us and kindly tell us the reason for your refund request, so that we can learn from it. We stand behind our memberships and are committed to your success because we want to grow with you. Your refund will occur within 7 business days following your cancellation. Your membership will be cancelled as soon as a refund is approved, which means that you will lose all its associated benefits and privileges. Refunds will be sent to the credit card which was originally charged. In case you chose (and we agreed to) a different method of payment, then all bank or transaction fees are your sole responsibility and will not be refunded. |
| General Questions | Who uses the Soft Skill Games? | Our members are from all over the world and can be broadly regrouped in three main categories: (1) Couples, friends, and families, (2) teachers and educators, and (3) group coaches and facilitators. All share a common love for interactive and fun group games and activities that help people connect deeper over stuff that really matters. |
| Technology Questions | Why haven't I received my password email reset password? | If you haven’t received your SSG (Soft Skill Games) welcome or reset password email, please check your spam folder (sometimes emails get stuck in there). |
| My Accounts Questions | Will my membership renew automatically? | All memberships recur (or renew) every month in the case of monthly plans or every 12 months in the case of annual plans. You can switch off the auto-renew process at any time through your account control panel. Read more. |
